Privacy Policy

Last updated: October 1, 2018

Thinkwork, LLC (“us”, “we”, or “our”) operates the https://app.gosnapsign.com and the https://www.gosnapsign.com websites, and all related subdomains thereof  (collectively, the “Service”).

While using our Service, we may collect certain personally identifiable information that can be used to contact or identify you.  Personally identifiable information may include, but is not limited to, your email address, name, phone number, postal address, or other information that may, alone or in combination with other data, allow an individual to be personally identified (“Personal Information”).  This page informs you of our policies regarding the collection, use and disclosure of your Personal Information when you use our Service.

We will not use or share your Personal Information with anyone except as described in this Privacy Policy.

We use your Personal Information for providing and improving the Service.  By using the Service, you agree to the collection and use of information in accordance with this policy.  Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms of Service, accessible at https://www.gosnapsign.com/terms.

What Data We Collect

We collect and receive data from you in the ways that we have outlined below.  The collection and receipt of this data is necessary for the performance of our obligation to provide the Service to you.

Legal Basis for Processing [European Union and Switzerland]
For individuals within the European Union or Switzerland, we will only collect your information when we have a legal basis to do so.  The legal basis we use depends on how you use the Service as well as what specific features of the Service you use. This will mean that we will only collect and use your data under the following conditions:

  • In order to provide the Service to you.
  • If it satisfies our legitimate interests (and only when our legitimate interests are not overridden by your personal data protection interests).  
  • If you have given us your consent to do so for an express purpose.
  • In order to comply with a legal obligation.

User Accounts
In order to use the service, you are required to create an account and in so doing provide your email address and name.  We may email you at your email address in order to confirm your registration and in order to provide the Service. You may also be required to provide an address for billing purposes.  

Service Transactions
We also collect data related to transactions or signature requests that you initiate within the Service, including the name and email address of individuals that are participants to those transactions or signature requests.  Additionally, we also collect information about participant’s interactions with a transaction or signature request for audit purposes.

Contact Us Form
If you fill in and send us a request via a Contact Us form, we will collect your email address and your name if provided.  

User Feedback
You may elect to send us feedback via several email addresses that we may display in the Service, including but not limited to support@gosnapsign.com, info@gosnapsign.com, and accounting@gosnapsign.com or via social media.  From this feedback, we may collect your email address and name if provided.   

Log Data
We may also collect information that your browser sends whenever you visit our Service (“Log Data”).  This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, operating system, unique device identifiers, the pages of our Service that you visit, the time, date and physical location of your visit, the time spent on those pages and other statistics.

Cookies
Cookies are files with a small amount of data, which may include an anonymous unique identifier.  Cookies are sent to your browser from a web site and transferred to your device. We use cookies in order to provide our service for you.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.  The Help feature on most browsers often provides information on how to accept cookies, disable cookies or to notify you when receiving a new cookie.

If you do not accept cookies, you will not be able to access certain parts of the Service, including the primary features and functions.

The Service is not compatible with Do Not Track browser requests and is not modified based upon Do Not Track settings.

Analytics
We use marketing analytic tools and collect data about your use of the Service.  This data includes your IP Address.

Purchases
You may make purchases on the Service.  If you choose to make a purchase on the Service, we will collect your email address, name, credit card number and your address.

Data Aggregation
We may aggregate data that we collect or receive in an anonymous manner in order to facilitate Service performance benchmarking and/or optimization, or to enable market research.  

How We Use and Share Your Data

We collect this information for a variety of  purposes, including:

  • delivering, operating, optimizing and supporting the Service
  • creating Service user accounts
  • recording details related to your Service transactions or signature requests for audit purposes
  • providing customer support
  • identifying and communicating with you
  • responding to your requests/inquiries
  • servicing your purchase orders
  • sending opt-in marketing and sales related communications
  • improving our Service
  • remediating or fixing issues related to the Service
  • protecting the Service from abuse or other actions that are not consistent with our Terms of Service

Service Providers
We may employ third party companies and individuals to facilitate our Service, to provide the Service on our behalf, to perform Service-related services and/or to assist us in analyzing how our Service is used.

These third parties have access to your Personal Information only to perform specific tasks on our behalf and are obligated not to disclose or use your information for any other purpose.

Compliance With Laws
We will disclose your Personal Information where required to do so by law or subpoena or if we believe that such action is necessary to comply with the law and the reasonable requests of law enforcement or to protect the security or integrity of our Service.

Business Transaction
If Thinkwork, LLC is involved in a merger, acquisition, transfer, bankruptcy, restructuring or asset sale, your Personal Information may be transferred as a business asset. In such cases, we will provide notice before your Personal Information is transferred and/or becomes subject to a different Privacy Policy.

With Your Consent
We may use your Personal Information when you have given us your consent to do so.  

How We Secure Your Data

The security of your Personal Information is important to us, and we strive to implement and maintain reasonable, commercially acceptable security procedures and practices appropriate to the nature of the information we store, in order to protect it from unauthorized access, destruction, use, modification, or disclosure.

However, please be aware that no method of transmission over the internet, or method of electronic storage is 100% secure and we are unable to guarantee the absolute security of the Personal Information we have collected from you.

Your Rights

Applicable Data Privacy Rights

To the extent that you have certain rights under applicable laws, you may exercise those rights at your discretion, and request access to, rectification of, or the deletion of your Personal Information held with Thinkwork, LLC.  You may also in some cases, request to limit the use and disclosure of your Personal Information. If you wish to exercise any applicable rights regarding your Personal Information held with Thinkwork, LLC, please contact the Thinkwork, LLC Privacy Officer at privacy@gosnapsign.com

Opt Out
You may choose not to receive any future promotional, marketing and advertising emails by sending an email to support@gosnapsign.com with your request to be ‘unsubscribed’ from any future related emails.  You may also be able to opt out of some Service-related emails. To do this, you will need to change your email preferences within the Service.  Due to the nature of the Service, not all Service-related emails can be unsubscribed from.

Choice
You are not legally obligated to provide us your Personal Information and you do so by your own choice and at your own discretion.  If you choose not to provide Personal Information that is required for the use of the Service, then you will not be able to use the Service.  

International Transfer
Your information, including Personal Information, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

If you are located outside of the United States and choose to provide information to us, please note that we transfer the information, including Personal Information, to the United States and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

We will not transfer Personal Information originating in the European Union or Switzerland to third parties unless such third parties have entered into an agreement with us requiring them to provide at least the same level of privacy protection to your Personal Information as provided by the Principles of the EU-U.S. Privacy Shield Framework or the Swiss-U.S. Privacy Shield Framework, as applicable.  

We will only transfer your Personal Information to third party providers who require the information to provide services or to perform activities on our behalf and at our direction.  In cases of onward transfer of Personal Information from European Union or Swiss individuals, pursuant to the the EU-U.S. Privacy Shield or the Swiss-U.S. Privacy Shield, Thinkwork, LLC may be liable.  

Additional Notifications

Links To Other Sites
Our Service may contain links to other sites that are not operated by us.  If you click on a third party link, you will be directed to that third party’s site.  We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Storage and Deletion
Thinkwork, LLC retains data for as long as we provide the Service and thereafter in accordance with our Data Retention Policy.  If you would like us to delete your Personal Information, or if you have additional questions about how your Personal Information is stored, please contact us at privacy@gosnapsign.com.  

Privacy Shield
Thinkwork, LLC complies with the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield  Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union or Switzerland to the United States.  Thinkwork, LLC has certified to the Department of Commerce that it adheres to the Privacy Shield Principles. If there is any conflict between the terms in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern.  To learn more about the Privacy Shield program, and to view our certification, please visit https://www.privacyshield.gov/.  

Thinkwork, LLC is subject to the investigatory and enforcement powers of the Federal Trade Commission.  

In compliance with the Privacy Shield Principles, Thinkwork, LLC commits to resolve complaints about our collection or use of your personal information.  European Union or Swiss individuals with inquiries or complaints regarding our Privacy Shield policy should first contact Thinkwork, LLC at privacy@thinkwork.com.  We will respond in a reasonable amount of time.  

Thinkwork, LLC has further committed to refer unresolved Privacy Shield complaints to JAMS, an alternative dispute resolution provider located in the United States.  If you do not receive timely acknowledgment of your complaint from us, or if we have not resolved your complaint, please contact or visit https://www.jamsadr.com/eu-us-privacy-shield for more information or to file a complaint.  The services of JAMS are provided at no cost to you.

Under certain conditions, you may also be able to invoke binding arbitration when other dispute resolution procedures have been exhausted.  

Children’s Privacy
Only persons age 18 or older have permission to access our Service. Our Service does not address anyone under the age of 13 (“Children”).

We do not knowingly collect personally identifiable information from children under 13.  If you are a parent or guardian and you learn that your Children have provided us with Personal Information, please contact us.  If we become aware that we have collected Personal Information from a child under age 13 without verification of parental consent, we take steps to remove that information from our servers.

Changes To This Privacy Policy

This Privacy Policy is effective as of October 1, 2018 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.

We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.

Contact Us

If you have any questions about this Privacy Policy, please contact us at privacy@gosnapsign.com.